Item Availability
The availability of an item is clearly noted on the Product Detail page as “In Stock” or “Pre Order.” Most items are In Stock and ready to ship. Some items are not yet available (Pre Order). For more information, please read the details below. You will be billed 50% of the order value for items purchased with a credit card the day of the order and the balance due once the items have shipped.
In-Stock Items
Most orders for In-Stock items begin shipping as soon as your purchase is completed. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified.
Please note: expected shipment times specify when an item is expected to leave our facility, not when the item will arrive at its final shipping destination. After your order leaves our facility, delivery times vary according to the location of your shipping address.
For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the facility by end-of-day Wednesday. After your order leaves our facility, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the US and Canada.
Pre-Ordered Items
Pre-ordered items are items that are not in stock but available for advanced purchase on our site. Pre-ordered items are shipped directly once they are fabricated. You will be notified of the status of your item via email.
Out of Stock (Backorders)
Although every attempt is made to maintain inventory of each product we offer, occasionally we may be out-of-stock on certain products. If an item is out of stock we will notify you by phone or email. If we’ve sold out you will be offered an alternative and we will tell you how long you will have to wait until new stock is manufactured You will be notified of the shipping date.
Delivery of Your Items
- Delivery time of purchased items depends on your location.
- Items are only shipped during regular business days, which are Monday-Friday, excluding federal holidays within the US and Canada. If you receive an email notifying you that your items have been shipped during a weekend or federal holiday, they will not actually be shipped until the following business day.
Methods Of Ordering
Shelcon Shelters gives you 3 easy options to place an order. You may do one of the following:
- Order by Phone – Please contact Customer Service at 1.866-676-6686, from Monday – Friday, 9:00am to 5:00pm – Eastern Time. Leave a message outside these hours and we’ll call you back within 24 hours.
- Order by Email – You can also email your order to us. Please specify what product you are ordering and where you would like your product to be shipped Be sure to include your phone number along with your name, address, and order description.
- Order by Mail or Fax, send us your order!